Delivery & Returns
Here at Wallpapershop.co.uk we offer dependable shipping services to ensure you get your parcel when you want it. All orders must be placed before 2 pm any orders after this cut-off time will be sent the next day.
Standard delivery (3 to 5 working days) - all UK Mainland postcodes
Free of Charge for UK Mainland orders above £50.00 (Excludes Paste, Wallpaper Accessories and samples) use code DELIVERY50 at checkout. PLEASE NOTE that any orders heavier than 15kg will incur a delivery cost of £8.95.
Other promotional codes can not be used in conjunction with DELIVERY50 code. Please see T&Cs for further information.Not applicable for items in sales or promotional offers.
Express Delivery (1-2 working days) - All UK Mainland postcodes (If ordered over a weekend we will ship the next working day which is a Monday - Not including bank holidays) is
Worldwide Shipping is available. We ship to the USA and Canada, Australia, New Zealand and many other nominated worldwide countries. Please see the shipping costs at checkout.
Estimated Worldwide Shipping Times - USA and Canada 10 - 14 days. Australia and New Zealand 10 - 14 days. All other worldwide nominated countries 14 - 20 days
Please note: some wallpapers are shipped directly from the manufacturer. Specific delivery options and costs will be displayed at checkout which may differ from the options in this list. PLEASE NOTE Cut off time for your parcel to be shipped is 2pm
- At Wallpapershop.co.uk we offer a hassle-free; no-quibble returns procedure and are happy to refund or exchange a product providing it's in a sealed fully re-sellable condition.
- PLEASE NOTE ONCE YOUR ITEM HAS LEFT OUR WAREHOUSE WE WILL NOT BE ABLE TO CANCEL THE ORDER OR CHANGE ADDRESS AS IT WILL BE WITH THE COURIER AND WE ARE LIMITED TO MAKING ANY CHANGES ON YOUR BEHALF.
- Any items returned damaged will not be refunded, so we recommend using an insured courier to return items to us.
- Returns should be made within 14 days of purchase and in original, undamaged packaging.
- Please note the buyer is responsible for returning products and this must be done at the buyer's cost unless the fault is our doing.
- We are unable to refund any delivery charge. IF THE CUSTOMER HAS NOT NOTIFIED US OF WISHING TO CANCEL THE ORDER BEFORE IT IS SHIPPED, THEN WE WILL NOT REFUND ANY SHIPPING/DELIVERY CHARGES AS IT IS OUT OF OUR CONTROL. We are happy for you to return the unwanted item at your own cost for a full refund minus the shipping/delivery cost.
- We ask that you send your order back using signed for delivery. We are unable to refund any items that have been returned to us and then lost in the post. Please do this to cover yourself.
- Any damaged orders must be reported to our customer services team within 14 days of receiving your order. Please contact our customer services team at email@example.com with images of the damage and order details. Any damage reported after this time may result in us being unable to process a replacement order for you.
- We advise that all rolls are inspected before hanging as a refund cannot be issued once the product has been hung.
- We also cannot be held responsible for the decorator’s costs when goods are not inspected before hanging. In the event of a fault please contact us immediately. We ask you not to book your decorator until you have fully inspected the wallpaper. If the wallpaper is faulty we cannot pay for decorators fees.
- In most cases we will ask you to send a sample image of the product clearly showing the fault along with all the product labels – it is not usually necessary to return the faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the product or labels until you have finished decorating and have contacted us with images of the defective product. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
- Please note, samples cannot be returned.
How to Return
If you would like to return any products to us,
Returns must be sent to:
Unit 2D Cowm Top Business Park,
Cowm Top Lane,