Delivery & Returns

Here at Wallpapershop.co.uk, we offer dependable shipping services to ensure you get your parcel when you want it. All orders must be placed before 2 pm any orders after this cut-off time will be sent the next day.

Please note that once your item has left our warehouse, we are unable to cancel the order or change the delivery address. As the parcel will already be with the courier, we are limited in the changes we can make on your behalf.

Standard delivery (3 to 5 working days) - all UK Mainland postcodes

£5.95

Free of Charge for UK Mainland orders above £50.00 (Applicable only to wallpaper*, excludes Paste, wallpaper accessories, samples and other products) use code DELIVERY50 at checkout. PLEASE NOTE that any orders heavier than 15kg will incur a delivery cost of £8.95.

Other promotional codes can not be used in conjunction with DELIVERY50 code. Please see T&Cs for further information.

Express Delivery (1-2 working days) - All UK Mainland postcodes (If ordered over a weekend we will ship the next working day which is a Monday - Not including bank holidays) is

£7.95

Worldwide Shipping is available. We ship to the USA and Canada, Australia, New Zealand and many other nominated worldwide countries. Please see the shipping costs at checkout.

Estimated Worldwide Shipping Times - USA and Canada 10 - 14 days. Australia and New Zealand 10 - 14 days. All other worldwide nominated countries 14 - 20 days

Drop Ship

Orders from the following brands are drop shipped directly from the supplier and estimated delivery dates are subject to availability: Cath Kidston, Clarissa Hulse, Harlequin, Morris & Co., Joules, Shabby Chic By Rachel Ashwel, Envy, Next, Laura Ashley. Estimated delivery dates are advisory and may exceed the advertised date.

Please note: some wallpapers are shipped directly from the manufacturer. Specific delivery options and costs will be displayed at checkout which may differ from the options in this list. PLEASE NOTE The cut-off time for your parcel to be shipped is 2pm.

All drop ship products are exempt from promotional delivery codes, including but not limited to 'DELIVERY50', and a minimum delivery charge of £5.95 will be shown at checkout.

RETURNS POLICY

• At Wallpapershop.co.uk, we offer a hassle-free, no-quibble returns procedure and are happy to refund products provided they are returned in a sealed, unused and fully re-sellable condition.
• Please contact us prior to returning your order. Returns should be made within 14 days of purchase and must be returned in the original, undamaged packaging. Any items returned to us damaged may not be refunded, so we recommend using an insured and signed-for courier service when returning goods. We are unable to refund items that are returned to us and then lost in transit.
• The buyer is responsible for returning unwanted products, and return postage must be paid by the buyer unless the product is faulty due to an error on our part. We are unable to refund delivery charges where the customer has not notified us of their wish to cancel the order before it has been shipped. Once an order has been dispatched, the delivery cost is outside of our control. You are welcome to return the unwanted item at your own cost for a full refund of the product price, minus the original shipping or delivery charge.
• Product damage and manufacturing faults are treated as separate issues. Product damage refers to damage that occurs after manufacture, most commonly during handling, delivery or transit, such as crushed rolls, torn packaging or visible impact damage. A manufacturing fault refers to an issue that occurs during production, such as a misprint, colour inconsistency, pattern defect or other fault within the wallpaper itself.
• Any damaged orders must be reported to our customer services team within 14 days of receiving your order. Please contact us at support@wallpapershop.co.uk with your order details and clear images of the damage. Damage reported after this time may result in us being unable to process a replacement order.
• We advise that all rolls are fully inspected before cutting, hanging or using the wallpaper, as a refund cannot usually be issued once the product has been hung. Customers should check all wallpaper products for faults before and during hanging, and should stop using the product immediately if they notice any issues.
• We cannot be held responsible for the decorator’s costs in any instance. We strongly recommend that you do not book a decorator until you have received and fully checked your wallpaper. If the wallpaper is faulty, we are unable to pay for decorator’s fees, labour costs or any other additional costs.
• In the event of a suspected manufacturing fault, please contact us immediately. In most cases, we will ask you to send clear images of the product showing the fault, along with images of all product labels. It is not usually necessary to return the faulty product. Please do not throw away the wallpaper, packaging or labels until you have finished decorating and any issue has been resolved with our customer services team.
• If the product is confirmed to have a manufacturing fault, a full replacement or refund will be provided at no charge.
• Please note that samples cannot be returned.

How to Return

If you would like to return any products to us, please enclose your order number.

Returns must be sent to:
Wallpapershop.co.uk 
Unit 2D Cowm Top Business Park,
Cowm Top Lane,
Rochdale,
OL11 2QA
United Kingdom